The Shipt platform empowers shoppers to work on their own terms, build lasting customer relationships, and reach their financial goals. To share more about why people choose to work with Shipt, we’re shining a spotlight on workers in Michigan, a state where we have deep roots and an established shopper community. 

For many, flexible work is not just a perk – it’s a necessity. Shoppers across Michigan have shared how they juggle multiple responsibilities like school, childcare, medical appointments, working a different full-time job, or caring for aging parents:  

• “For 35 years while I was teaching, I really didn’t have much flexibility in my job, other than in the summer months. This job allows me to travel across the country to see one of my daughters, to help care for our aging parents who live locally, to spend time with my children who live here, to be a tutor, and to always say “Yes!” when my little grandson calls and says, ‘Grandma, can you come play with me?’” -Peggy H., North Lakeshore

• "The flexibility is crucial to me. I am a single mom of two kids, work a full-time desk job, and am heavily involved in my community. Shipt allows me to earn extra cash on my timeline. The ability to preview and choose the orders that I accept takes the flexibility to the next level allowing me to truly map out what I can add to my already busy days.” -Bri C., Detroit

• “Being a Shipt Shopper allows me to have the flexibility needed to help care for my little ones any time necessary. I love being my own boss, setting my own schedule, and helping my family while also helping the customers I have met doing Shipt.” -Heather W., South Lakeshore

• "Without the flexibility I would not be able to work this second job. My primary job as a firefighter has a rotating schedule. Shipt allows me to work on my days off, but I don't have to commit to Shipt until the day of. Not having to commit until the day of is critical for me, because I never know if I am going to get held over at the fire department." -Edward P., Grand Rapids

In fact, flexibility is one of the biggest reasons shoppers choose to earn with Shipt. According to a 2024 survey, 9-in-10 shoppers with Shipt choose to earn on our platform because they can set their own hours and pick up work when it suits their schedule. Shipt’s technology and ability to claim orders in advance allows them to plan ahead, prioritize their lives and earn on their own terms. 

Shoppers Develop Lasting Relationships with Customers While Boosting Earnings

Shipt’s Preferred Shopper feature gives shoppers the opportunity to level up their earning potential by delivering excellent service. Shipt’s Preferred Shopper Program pairs members with their favorite shopper, giving shoppers the chance to build a book of business and grow their earnings with valued customers who know even the smallest details are being handled right by someone they trust.

• “There was one particular customer who I became close with – she was an elderly lady whose daughter would always order for her, and we had a great shopper-client relationship,” said Danielle R. in Saginaw. “I knew which substitutes she wanted and how she liked things done. That is one reason I have stayed with Shipt for nearly eight years; the customer experience is like none other.”

The feature is so popular that some shoppers have dozens – even hundreds – of preferred members. 

• “I have built up almost 100 preferred members so I REALLY appreciate being offered their orders without being on the schedule,” said Stasia C in Grand Rapids. “I love having the consistency of shopping for the same members every week and really appreciate that [Shipt provides] that connection.”

Creating Connections, One Delivery at a Time

The meaningful connections that shoppers make with their members can make the work extra special. 

• "I've become friends with store employees, and several customers I regularly shop for are people I genuinely care about,” said Macs W. in Mt. Pleasant. “It can be very rewarding to shop for people who have limited mobility or are generally unable to travel to stores. I especially like to check in on my elderly customers and see how they're doing.”

And for some Shoppers, customers have become like family. 

• “I have met so many amazing people: One of my favorites is a 95-year-old woman who has become like a grandma to me,” said Heather W. in South Lakeshore. “I now cook for her, take her to appointments, help her with technology issues and shop for her!”

Learn more about Shipt at shipt.com/about.